Frequently Asked Questions

When will my refund check be ready?
Each semester, students who receive financial aid that overpays their student account statement, can receive a refund check from the Student Account Office after their enrollment is confirmed, usually the third Friday of the semester. Checks are available for pickup at the office in Skiff Hall from 12 noon to 5 PM on Friday, 8:30 to 5:00 the next Monday and 8:30 to 3:00 PM on Tuesday. Checks not picked up will be mailed to the local address of the student unless it is a refund to the parent on a PLUS loan overpayment. Study Abroad students must also complete enrollment verification through the International Office before a refund check can be mailed to the home address.

How do I update my address?
Addresses can be updated online at the Advising and Registration Center. Billing statements are mailed to the home address and refund checks are mailed to the local address during the academic year.

Can I pay my bill over the phone?
No, payment can ONLY be made in the form of:

• Cash in person at the Student Account Office
• Check via the mail, in person or online through QuikPAY on WebAdvisor 
• Credit Card payments can be made online through QuikPAY on WebAdvisor. For online payment: https://my.champlain.edu/portal/main.html?/dashboard/dashboard.html "Launch WebAdvisor" then see "Student Accounts."

What is the mailing address to send payments for Student Accounts?
Champlain College
Student Account Office
246 South Willard Street
PO Box 670
Burlington, VT 05402-0670

How do I receive a billing statement?
Full-time students receive a fall billing statement at the home address after June 28 and the spring statement November 10th.
Part-time students receive an email at their mymail account to view their semester statement online at QuikPAY after registering for courses on WebAdvisor.

I do not feel comfortable paying my bill online. What other payment methods are available?
You can mail a check to the Student Account Office. Please indicate the student I.D. number on the check. Or you can pay in person at the Student Account Office located in Skiff Hall.

Is a payment plan available?
Yes, full- time students may pay through the Tuition Management Payment Plan, TMS, offered for the full academic year. (fall and spring semesters.)  See the link to "Payment Plans" at Student Accounts or www.afford.com for more information.

Yes, part-time students may pay through the online payment plan each semester through FACTS, our online presentment and payment service offered by Nelnet. See the link to "Payment Plans" at Student Accounts to link to WebAdvisor, choosing "PT  Students-Pay my bill".

Yes, graduate students may pay through the online payment plan each semester through FACTS, our online presentment and payment service offered by Nelnet. See the link to "Payment Plans" at Student Accounts to link to WebAdvisor, choosing "PT  Students-Pay my bill".

If I am a part-time student on a payment plan with FACTS how can I change my credit card number or expiration date?
You can change your credit card number and expiration date with FACTS by calling 1-800-624-7092.  

When are the Pay in Full due dates for Full-Time Undergraduate Students?
Fall: July 27th
Spring: December 1st

When are the Pay in Full due dates for Part-Time and Graduate Students?
Fall: Method of Payment Due Upon Registration
Winter: Method of Payment Due Upon Registration
Spring: Method of Payment Due Upon Registration
Late Spring: Method of Payment Due Upon Registration
Summer: Method of Payment Due Upon Registration

How can a Full-Time Undergraduate Student waive or upgrade the Student Health Insurance?
Students waive or upgrade the insurance on WebAdvisor, see "FT-Decline/Upgrade Health In." to access the online waiver/upgrade form. Link to WebAdvisor: https://my.champlain.edu/portal/main.html?/dashboard/dashboard.html

What is the Deadline for Health Insurance Waivers?
You must waive or upgrade the Student Health Insurance by August 28th.