FAQs

Media Services Rental House FAQ

What equipment is available to rent from the Media Services Rental House at Rowell Annex?

Champ Support operates a rental house of various media production equipment that is available at no charge to Champlain students, faculty and staff. Various levels of video cameras, still cameras, lighting kits, tripods, audio equipment, and more are available to rent (some items require training and other clearances to access). You may read our rental policies and make a reservation online. For specific questions about what is available, or for assistance with arranging access for your class, please contact Champ Support at (802) 860-2710 or champsupport@champlain.edu.

How long can equipment be rented for?

Freshmen and sophomores can rent equipment for up to three days. Juniors and seniors can rent for up to five days.

How do I get access to the video editing suites/radio station/audio suites/sound stage?

Students may request ID card swipe access to these locations through this online form.

Contact Amy St. Louis with questions about the form.


Media Services AV and Event Support FAQ

Champ Support

How do I request AV support for a campus event?

Click here to go to the EMS system where you can request audio/video services for your campus event (microphones & PA systems, LCD projectors with laptops and screens, etc.).

If you are requesting services for an event you did not personally book in EMS (such as a class scheduled by the registrar), and/or you would like to discuss what technology may be appropriate for your needs, you may contact us for assistance (802-860-2710, champsupport@champlain.edu).

PLEASE NOTE: We ask for advance notice of at least one week for AV support requests in order to schedule the appropriate staffing (particularly for events outside our standard business hours). For questions specific to using the EMS system you may contact the Conference and Events Center (802-651-5957).

How do I request assistance if I am experiencing technical difficulties with the AV equipment in my classroom?

Call us at (802) 860-2710 (or x2710 from any campus phone) during our business hours and we will dispatch help immediately.  If the issue is not critical you can also report it by e-mailing champsupport@champlain.edu to open a service ticket.

Can I receive training on the technology in my classroom?

Absolutely! We typically offer drop-in trainings in late August, or you may contact us at (802) 860-2710 or champsupport@champlain.edu at any time to schedule a one-on-one session.


Helpdesk FAQ

How do I open a support ticket?

If your technical issue is an emergency please call us during our business hours at (802) 860-2710 (or x2710 from any campus phone) and we will dispatch help immediately. If the issue is not critical you can also report it by e-mailing champsupport@champlain.edu, or opening a ServiceDesk ticket (click here for instructions).

What resources exist if I want to investigate solutions myself?

Visit the Champ Support Wiki for information and tutorials.

Where can I find more information about the college's migration to Google?

Visit the Champ Support Wiki for information and tutorials. Faculty and staff can also click here for more details on going Google.

When are the labs open?

  • MIC 2nd Floor Regular Hours: M-Th: 7:30am-Midnight, F: 7:30am-10pm, Sat: 10am-10pm, Sun: 10am-Midnight
  • MIC Summer Hours: M-Th 8:30am-10pm, F: 8:30am-5pm, Sat 12pm-5pm, Sun 1pm-9pm
  • Hauke: Open until midnight
  • Foster: Open 24 hours
  • GBTC: Open 24 hours
  • Perry Barn: Open 24 hours

How do I activate my Champlain account?

Click here for a pdf tutorial on how to activate your account at welcome.champlain.edu.

I'm locked out of my account! What do I do?

If you get locked out, the account will automatically unlock in thirty minutes. Contact Champ Support for further assistance.

I've forgotten my password! How do I reset it?

If you've forgotten your password you can contact Champ Support with your Champlain ID number to request to have it reset.

How do I connect to wireless?

Mac OS X Wireless Instructions

Windows 7 Wireless Instructions

Linux Gnome Wireless Instructions

How do I get Mymail on my phone?

Blackberry, Blackberry Storm, and IPhone users, visit our tutorial for instructions. Otherwise, contact the Helpdesk for assistance.

Why can't I torrent?

The Higher Education Opportunity Act blocks peer to peer sharing in colleges, making it illegal to torrent on campus. However, Linux distributions have been white listed and are legal to download.

Where can I get help with a computer, printer, scanner, on campus?

Contact the Helpdesk at (802) 860-2710, champsupport@champlain.edu, or stop by our office in Rowell Annex.

Office Hours:

  • Monday-Friday: 8am-6pm
  • Closed on Weekends and Academic Holidays