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Compass Student Services
Via phone, email and text:
M-F - 8:30AM-4:30PM
Visit Us in Perry Hall:
M / T - 9:00AM-4:30PM
W, Th, F - 8:30AM-4:30PM
Champlain College Online graduate students can find billing information here.
Fall semester billing statements are posted in July and due on August 1, and Spring semester billing statements are posted in November and due December 1.
All payments are made online through TouchNet. A posted statement may actually reflect a credit balance if there is estimated financial aid that will overpay the semester tuition and fees (see 'Credit Refunds & Balances' below).
View and make payments on your account by accessing TouchNet through WebAdvisor.
If you don't find the answer to your questions below, please contact Compass Student Services at:
There will be a $150 graduation fee charged to all degree-seeking students. The Graduation Fee is a one-time, non-refundable fee that is added to the student's account when a student is registered for the last semester of classes. The fee is to be paid when the final semester payment is due, regardless of whether a student intends to participate in the commencement ceremony.Link to this FAQ
Financial aid awards are listed as estimated credits on the online billing statement.
Federal Direct Loans: The pending credit listed for Federal Direct Loans is the net disbursement amount after loan processing fees. The estimated credit listed for Federal Direct Loans is the net disbursement amount after loan processing fees. First-time borrowers at Champlain College must complete Entrance Counseling and a Master Promissory Note (MPN) online at www.studentaid.gov.
Direct Graduate PLUS Loans: If you have been approved for a Direct Graduate PLUS loan by the billing date, the loan will appear on the bill as an estimated credit. Students applying for the Direct PLUS loan, must go to www.studentaid.gov, click "Apply for a PLUS Loan" and complete two steps: "Direct Plus Loan Request for Graduate/Professional Borrowers" and "Complete PLUS Loan Master Promissory Note (MPN)".
Private Education Loans: Students borrowing a Private Education Loan must be approved by the lender in order for the loan to be deducted from the bill. Direct Graduate PLUS and Private Loans must be fully approved by August 1st to retain your Fall semester course registration, so we strongly encourage you to act promptly.Link to this FAQ
You may deduct from your payment due any private scholarships which will be disbursed to the College before August 1st. Please send a copy of the scholarship letter or check to Compass Student Services and pay your remaining balance online. If you have already received a financial aid award letter, these additional scholarship funds may impact certain aid eligibility, and the Office of Financial Aid may revise your award accordingly.Link to this FAQ
Student veterans, current military members or dependents planning to pay tuition using Veterans Affairs education benefits must notify our Veteran and Military Program Manager.
Complete this online form each semester after registering for classes so that your benefits may be paid to your student account at Champlain College.Link to this FAQ
A posted statement may actually reflect a credit balance if there is estimated financial aid that will overpay the Fall semester tuition and fees.
Students who receive financial aid in excess of their billed charges will be issued a refund in February. We recommend that you enroll in Electronic Funds Transfer (eChecks), through WebAdvisor to have these funds sent directly to your bank account. Enrolling in eCheck refunds ensures the fastest access to your refund.
A refund will only be issued after the funds have been received by the College and the student's enrollment has been confirmed—usually the third Friday of the semester. An email is sent once the funds have been released, so you will know when your refund has been processed.Link to this FAQ
The Family Educational Rights and Privacy Act (FERPA) is a federal law that affords others the right to have access to their student's education records. The student must sign a FERPA consent form authorizing the College to speak with others about their account. Once a student begins classes, the FERPA consent form is required to allow our staff to speak with someone else about the student's account.
Complete an electronic FERPA consent form under the heading 'Additional Resources' in WebAdvisor.Link to this FAQ