Submit a Helpdesk Ticket

Champ Support

The Champ Support team aims to lend professional knowledge and quality materials to students, faculty and staff. We are ready to listen to your computer and audio-visual related needs, and do our best to educate, problem-solve and connect you with essential tools and ideas for success.

Click here to submit an IT job request ticket to Champ Support via ServiceDesk.

How to submit a job ticket

Visit the Classroom Trouble? Three Ways to Get Help tutorial for a brief walkthrough on reporting/submitting technology issues to Champ Support.

How do I activate my Champlain account?

To activate your account, go to From there you can follow instructions to activate your Champlain account.

I'm locked out of my account! What do I do?

If you get locked out, the account will automatically unlock in thirty minutes. Contact Champ Support for further assistance.

I've forgotten my password! How do I reset it?

If you've forgotten your password you can contact Champ Support with your Champlain ID number to request to have it reset.

How do I open a support ticket?

If your technical issue is an emergency, please call us during our business hours at (802) 860-2710 (or x2710 from any campus phone) and we will dispatch help immediately. If the issue is not critical you can also report it by e-mailing, or opening a ServiceDesk ticket (click here for instructions).

What resources exist if I want to investigate solutions myself?

Visit the Champ Support Wiki for information and tutorials.

Where can I find more information about the college's migration to Google?

Visit the Champ Support Wiki for information and tutorials.

When are the labs open?

  • MIC 2nd Floor Regular Hours: M-Th: 7:30am-Midnight, F: 7:30am-10pm, Sat: 10am-10pm, Sun: 10am-Midnight
  • MIC Summer Hours: M-Th 8:30am-10pm, F: 8:30am-5pm, Sat 12pm-5pm, Sun 1pm-9pm
  • Hauke: Open until midnight
  • Foster: Open 24 hours
  • GBTC: Open 24 hours
  • Perry Barn: Open 24 hours

How do I connect to wireless?

How do I get Mymail on my phone?

Blackberry, Blackberry Storm, and IPhone users, visit our tutorial for instructions. Otherwise, contact the Helpdesk for assistance.

Why can't I torrent?

The Higher Education Opportunity Act blocks peer to peer sharing in colleges, making it illegal to torrent on campus. However, Linux distributions have been white listed and are legal to download.

Where can I get help with a computer, printer, scanner, on campus?

Contact the Helpdesk at (802) 860-2710,, or stop by our office in Rowell Annex.

Office Hours:

Saturday through Wednesday
(6pm-10pm and Saturday/Sunday are telephone and email only)

Thursday and Friday