Data Governance

Goals for Champlain Data Governance

To serve Champlain’s business needs through:
- Strategically managing and utilizing information,
- Aligning data management efforts and technology, and
- Leveraging information in business decisions and processes.

To implement processes, policies, infrastructure and solutions to govern, protect, maintain and use information, including:
- Making data relevant, accurate and consistent, and
- Making data accessible, timely and secure.

The Data Governance Project Charter outlines the overall vision, business goals and objectives associated with Champlain’s data governance initiative.

This document also defines the organizational structure of the data governance team and the roles and responsibilities of the various team members.

In addition, the charter outlines the governance structure for defining data policies and procedures, the mechanism by which issues are managed and communication protocols for all data governance-related activity.

Download the Data Governance Project Charter

Data governance (DG) refers to the overall management of the availability, usability, integrity, and security of the data employed in an enterprise. A sound data governance program includes a governing body or council, a defined set of procedures, and a plan to execute those procedures.

TechTarget

Data Governance Organizational Structure

These levels make up the governing bodies that determine Champlain’s goals, decisions and policies on data governance.

Data Governance Sponsors (Steering Committee)
- Act as the business owners of the project, sharing the vision for improved and consistent access to College information.
- Set priorities and allocate funding.
- Create the vision and set the overall direction of various Data Governance initiatives.
- Create Data Governance communication plan.
- Develop a road map/overall direction.
- Work with consultants to understand their recommendations and adapt them as needed to be successful at Champlain.
Data Governance Lead
- Exercise decision rights regarding access to specific data points across the institution.
- Oversee and convene Data Council.
- Expose and manage the impact of individual business unit data decisions on other units as well as institutional data.
- Apply change management best practices to ensure successful implementation and shift in institutional culture.
- Identify areas for education and training specific to data governance best practices.
Data Governance Council
- Drive and lead the execution of Champlain’s data governance projects.
- Evaluate the various information needs and challenges at Champlain and determine their priority as they relate to Champlain College’s mission and goals.
- Understand the data needs of the College and the technological constraints of the existing IT infrastructure and applications.
- Set data quality standards, validation rules and enforcement procedures.
- Evaluate the information needs and challenges and determine their priority as they relate to Champlain College’s strategies and goals.
- Recommend policy regarding data access, data security and data confidentiality.
Spot-Light Groups
- Spot-Light Groups provide subject matter expertise both from a data-provider standpoint (source-systems) and a data-consumer standpoint (what kind of analysis/reporting needs to come out of it). They will include people from the user-community, but also from IT.
- Spot-Light Groups will be created on an as-needed basis and be comprised of data stewards of those systems that are involved with data governance issues.

Data Governance Key Contacts

Navigate to a category of Data Steward or Data Owner

Data Governance Sponsors

Members of the Data Governance Steering Committee act as the business owners of the project, sharing the vision for improved and consistent access to College information.

Member Title Contact Info

Leslie Averill Chief Information Officer laverill@champlain.edu
Data Governance Lead

The guardian role will be to facilitate the creation of the data governance structure, access procedures and processes within each functional area to ensure consistent and reliable data and audit reports that validate those processes.

Data Custodian Dept. Email

Diana Matot Information Systems matot@champlain.edu

Member	Title	Contact Info
Leslie Averill	Chief Information Officer	laverill@champlain.edu

Data Custodian	Dept.	Email
Diana Matot	Information Systems	matot@champlain.edu

Data Stewards

Subject matter experts, in their respective functional areas, who can provide feedback on specific processes or procedures.

Data Steward	Title	Dept.	Email
Marcelle Langan	Director of Institutional Marketing & Web Services	Marketing	marcelle.langan@champlain.edu
Marnie Behrendt	Business Insight Analyst	Champlain College Online	mbehrendt@champlain.edu
Mark Pierce	Academic Ops Manager	Champlain College Online	mpierce@champlain.edu
Katrina Bennett	Director	Financial Aid Office	katrina.bennett@champlain.edu
Rick Doran	Sr. Financial Aid Operations Coordinator	Financial Aid Office	rdoran@champlain.edu
Casey Maynes	Director of Student Accounts	Student Accounts	cmaynes@champlain.edu
Kelsey O’Connor	Director of Housing & Residential Life	Residential Life	koconnor@champlain.edu
Ethan Garhartt	Operations Coordinator	Career Services	egarhartt@champlain.edu
Skip Harris	Director	Student Health, Wellness and Counseling	sharris@champlain.edu
April O’Dell	Assistant Vice President	Finance Office	aodell@champlain.edu
Elizabeth Scott	Assistant Director	Advancement Services	scott@champlain.edu
Jessa Karki	Assistant Director, International Education	OIE	jkarki@champlain.edu

Policies & Procedures

Policies

Policies seek to manage the creation, acquisition, integrity, security, compliance and quality of data. The policy owner will be responsible for documenting the policy, communicating the change and monitoring the outcomes.

Policy	Objective
Data Cleansing and Quality Policy	Decrease the amount of duplicate and incomplete data within the enterprise systems.
Data Classification Policy	To protect the confidentiality of information important to the College’s academic mission. For that reason, Champlain College has classified its information assets into the categories of Restricted, Confidential and Unrestricted. For details associated with this policy, please refer to Champlain College’s Data Classification Policy.
Data Security Policy	To protect the confidentiality and integrity of Champlain College data in accordance with the levels defined in the Data Classification Policy. In addition to complying with regulatory requirements and industry accepted standards, they serve to advance the educational mission of the College while also minimizing damage that could result from unauthorized disclosure, mishandling or corruption of College data.

Communications Protocol

The Data Governance initiative will be comprised of ongoing information exchange and knowledge sharing. Topics discussed will need to be documented and disseminated to various recipients. The following approaches will be used for the different events that occur.

Event Email Meetings Website Data Cookbook

Project status updates X X

Policy changes X X X

Process changes X X X

New roles X X

Project announcements X X

Issues X

Event	Email	Meetings	Website	Data Cookbook
Project status updates	X	X
Policy changes	X		X	X
Process changes	X		X	X
New roles	X		X
Project announcements	X		X
Issues	X

Information Systems

Location

Rowell Annex

Office Hours

Monday 8 AM – 10 PM
Tuesday 8 AM – 10 PM
Wednesday 8 AM – 10 PM
Thursday 8 AM – 6 PM
Friday 8 AM – 6 PM
Saturday 2 PM – 10 PM
Sunday 2 PM – 10 PM

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