Claude FAQs

A: Yes, your data is secure. Anthropic runs an automated abuse detection system for safety purposes only and only reviews conversations if they are flagged by the detection system. Champlain College administrators will not access your conversations or requests unless you share them and will only have anonymized data regarding platform usage. No party will share or sell your information.

A: Anthropic does not train its models using inputs from Pro or Enterprise accounts. The publicly available data and user-contributed data referenced in our training materials refers to free-tier users and research participants, not institutional partners.

A: Any sensitive or proprietary data that you upload to Claude is secure unless you share it with another user, for example by sharing a conversation or a custom Claude Project. Regardless, never input Level 2 (private) or Level 3 (restricted) data (as outlined in our Data Classification Policy) into any generative AI systems.

A: There is currently no automated way to migrate your data if you graduate from or leave Champlain College. If you have a personal Claude account, you can share conversations and projects with that account or manually copy and paste custom instructions and prompts.

A: This means you’ve hit a limit around the length of Claude’s responses and length of your thread. Follow these tips from our Help Center and consider starting a new chat with Claude.

A: This error is due to you hitting Claude’s context window limits. Claude has a large context window, so you should rarely hit these error messages. Follow these tips from our Help Center and clean up your project and chat’s files, if possible.

A: There is a daily message limit on Claude. The number of messages you can send will vary based on the length of your message, including the length of files attached and length of your current conversation. You’ll receive several warning messages before receiving an error message. When you receive your first warning message, consider following these tips from our Help Center.

A: Anthropic takes copyright protection extremely seriously and has implemented industry-standard safeguards to address copyright concerns.

Our copyright protection approach:

Training Data:

• Anthropic does not train its models using inputs from Pro or Enterprise accounts. We use publicly available data, data we acquire under commercial agreements, data that our free-tier users, research participants or crowd workers provide, and data that we generate internally for training, with careful curation and filtering processes.
• We respect robots.txt preference signals and other standard web protocols that indicate site owners’ preferences
• We work with publishers and content creators who have concerns about their content
• We’ve implemented technical measures that can reduce memorization of training data

Output Protection:

• Claude is designed to avoid reproducing substantial portions of copyrighted content
• Our models are trained to decline requests for verbatim reproduction of copyrighted works (like song lyrics, books, etc.)
• We continuously improve our systems to detect and prevent potential copyright violations in outputs

Customer Protection:

• Our Commercial Terms of Service include standard indemnification provisions for customers using our services as intended
• We provide clear usage guidelines to help customers use Claude responsibly
• We offer guidance on best practices for avoiding potential IP issues in AI-generated content

Ongoing Commitment:

• We engage constructively with rights holders who have concerns
• We participate in industry discussions about responsible AI development and copyright
• We continuously invest in research and technology to improve copyright protection

Best Practices:

• Don’t ask Claude to reproduce specific copyrighted works
• Treat Claude-generated content as a starting point requiring human review
• Apply your organization’s existing IP review processes to AI-assisted work
• Use Claude’s capabilities for analysis, brainstorming, and enhancement
• We see this as an evolving area where technology, law, and industry norms are still developing. Our commitment is to be a responsible participant in these discussions while continuing to develop beneficial AI technology.